Regency Fireplace Products
Showroom In Toronto

Innovative, handcrafted, Inspirational

Regency Fireplace Products​

Regency Fireplace Products was founded in 1979 by Robert Little. The Vancouver-based company has grown to be a world leader in the manufacture, marketing, and design of hearth products. Robert used to design and make wood stoves in a garage – now the company is a sophisticated manufacturing and marketing organization that sits in a 240,000 square feet plant that has the state-of-the-art robotic technologies and the latest tools and that employs more than 300 designers, creators, innovators, technicians, and marketers. It supplies over 2000 retailers in the U.S., Canada, Europe, Australia, China, and Japan.

High-Quality Fireplace Products that Bring People Together

Regency Fireplace Products are characterized by beautiful aesthetics, clean-burning efficiency, high quality, and good value and are made with the goal of bringing people together. It is this commitment to quality that sees the company inspect all products before shipment. Regency Fireplace Products are environmentally friendly, with the wood stoves and inserts meeting EPA standards. The firebox creates airflow around the wood so it burns completely with little ash and almost zero pollution.
Fireplace Store Urbana

A Wide Variety of Hearth Products for Every Home

Regency Fireplace Products has a full line of wood, pellet, electric, and gas fireplace products. As an example, the gas products are available in stoves, inserts, fireplaces, and outdoor units in traditional, modern and contemporary designs. Pellet stove and pellet insert products are ideal for homeowners who are environmentally conscious, electric products give you a frameless option to heat your home, while wood products allow you to enjoy the ageless natural heat. The company offers industry-leading limited and lifetime warranties for all its products

Regency Gas Fireplace Inserts

Gas Fireplace Inserts Get Details
City Series Modern Gas Fireplaces Get Details
Contemporary Gas Fireplaces Get Details
Traditional Gas Fireplaces Get Details
Gas Stoves Get Details
Outdoor Gas Fireplaces Get Details

New York View 40 Gas Fireplace

This medium size fireplace can be placed right below the TV. Available as Direct or Power Vent, 40″ linear burner with a clean fire view and invisible glass safety barrier.
New York View 40 Gas Fireplace

New York View 60 Gas Fireplace

A large fireplace is available as Direct or Power Vent. 60” linear burner, clean of the fire, and reflective enamel or glass panels. TV can be placed right above the fire.
New York View 60 Gas Fireplace

New York View 72 Gas Fireplace

Extra-large fireplace with a clear linear view, standard interior lights, and invisible glass safety barrier. TV goes right above the fire, and the fireplace can be finished with any material, including wood.
New York View 72 Gas Fireplace

San Francisco Bay 40 Gas Fireplace

Medium size fireplace with invisible glass safety barrier, clean fire view, and 40” linear burner. Available with natural gas or propane, reflective enamel or glass panels, and comes with standard interior lights.
San Francisco Bay 40 Gas Fireplace

San Francisco Bay 60 Gas Fireplace

This large fireplace comes with a clear flame view, standard interior lights, and an invisible glass safety barrier. Enhanced by three sides of the viewing, the fireplace is available as a direct or power vent.
San Francisco Bay 60 Gas Fireplace

San Francisco Bay 72 Gas Fireplace

Extra-large fireplace with clear fire view, standard interior lights and 72” linear burner. Can be installed as a right or left corner fireplace and finished with any material, including wood, right to the edge of the fireplace.
San Francisco Bay 72 Gas Fireplace

Chicago Corner 40 LE Gas Fireplace

Medium fireplace with natural gas or propane, pro flame II remote control, and clean view of the fire. Standard interior lights, reflective enamel or glass panels, and a 40” linear burner.
Chicago Corner 40 LE Gas Fireplace

Chicago Corner 40 RE Gas Fireplace

This fireplace is medium-sized with a 40” linear burner. Any finishing materials are allowed, available with natural gas or propane. Proflame II remote control is included
Chicago Corner 40 RE Gas Fireplace

HOT OFFER
UP TO 20% OFF
...on Select Fireplaces!

Gas Fireplace Inserts

Fireplace inserts are usually used to enhance the efficiency of an already existing wood fireplace. The gas inserts will rely on the masonry of the fireplace and the chimney for support and venting, which is why they are only used in fireplaces that have a flue. The insert will convert your wood fireplace into a propane or natural gas one, and can help you get a rebate if it’s available in your region.

Gas inserts as convenient replacements

The Regency gas inserts that we have are suitable for various designs of traditional and contemporary wood fireplaces. Being a perfect match for up to 95% of fireplaces makes this line the best solution for increasing energy bills and cold chimney drafts. The gas inserts will also enhance the aesthetic appeal of your room.

Some of the Regency fireplace inserts work with natural gas, while others are fueled by propane gas. Not having to rely on electricity means you will still be warm even when there is no power. The high heat efficiency also means you will remain comfortable all through the winter season.

We can help you choose a new insert for your needs, or you can use the manual as a guide. Either way, you will get the best warranty when you buy one.

City Series Modern Gas Fireplaces

If you are concerned about the finishing you have and whether you’ll find a befitting fireplace to match, look no further. Our City series modern gas fireplaces by Regency are modern, stylish, and flexible. You will get a clean finish regardless of whether you have wallpaper, wood, or any other material. The frameless glasses have wide viewing areas, but they are also safe because they are double.

Single and multiple-sided designer fireplaces

The fireplace designs include one-sided, two-sides, and three-sides fireplaces. You can easily pick one that will suit the interior décor you have. All the fireplaces have large surfaces for unobstructed viewing and more flexibility with installation. You also get more finishing options when you buy one of these fireplaces. Regency has also used their Cool Wall System in these fireplaces. You can have your TV or artwork above the fireplace, and they will be safe. The system also helps with even distribution of heat across the room.

Modernity in gas fireplaces

The frameless design makes these fireplaces very attractive modern pieces. You can use them as the centerpiece in any room and create a welcoming ambiance. Ease of use has also been catered to. You can start a fire with a simple push of a button. The material used to make them, together with the warranty you get, guarantees durability.

Contemporary Gas Fireplaces

Regency has made these contemporary fireplaces fit the current minimalistic design in the real estate sector. Installing one of these won’t interfere with your clean design or minimalist décor. Available in both linear and portrait designs, these fireplaces will give you unmatched beauty and elegance that will make your home a source of envy.

Choose the perfect contemporary design for your home

Whether you live on a ranch or you own a condo in the city, you can find a contemporary gas fireplace for your needs. There are multiple surrounds, crystals, and log sets that you can combine to get the perfect blend of intriguing contrast. These, together with the multiple installation options available, make flexibility the main attribute of these fireplaces. The appliances have also been made with technology that increases convenience when used. You can be sure you’ll enjoy more longevity that is backed by the limited lifetime warranty from Regency when you purchase one of these.

Direct vent fireplaces

The contemporary gas fireplace line also consists of direct vent fireplaces that use air from outside when burning. You get better quality of air inside, better heat efficiency, and more installation options. You won’t need a chimney to use a direct vent gas fireplace.

Our team can help you with any questions regarding the direct vent gas fireplaces we have.

Traditional Gas Fireplaces

Regency continues to showcase its innovativeness with this line of traditional gas fireplaces. The classic designs and the advanced technology infusion make these timeless fireplaces with enhanced functional features. You get better ignition systems, more adjustable outputs, and advanced thermostats and remotes. With all these in place, you will enjoy using your gas fireplace throughout the year.

Amazing build and features

The log sets in these fireplaces have been carefully crafted, and the flames are as realistic as they get. The wide array of features also make customization easy. You can tweak them to fit your home and personal preferences.

The units are fueled by both propane and natural gas, further widening your options. Install one, and you will have more comfort with the right aura in your home. Since they depend on gas, you won’t have to worry about the cold when there’s a blackout. You can get more value with the manufacturer’s warranty tied to some of these units.

Direct vent options available

The traditional gas fireplaces are direct vents, which means you don’t need a chimney to install one. Save money by having these efficient fireplaces without installing a chimney and enjoy breathing clean air every day. We will help you understand all the important considerations to factor in before buying one of these fireplaces.

Gas Stoves​

These stoves will remind you of the past but offer you the modern convenience that gas fireplaces bring. They portray the improved innovations that stoves have undergone. You can still enjoy convenience, warmth, and coziness that only these freestanding gas stoves can provide. From rustic finishes to clean modern finishes, you will find a suitable gas stove for your rooms.

Steel and cast-iron variations

The gas stoves are made with steel and cast-iron in various designs and styles. You can choose the traditional designs that look more like the classic stoves or the contemporary designs that are more flexible for several interior design choices. Modern gas stoves are also available if you have European interior décor. The gas stoves can be connected to natural gas supply or propane gas. Choose the one that will be more convenient for you depending on where you live. If your home is connected to a natural gas supply, choose a natural gas stove. If not, consider having a propane gas stove.

Heat technology

The technology that has been incorporated in these gas stoves will ensure there is maximum radiation of heat throughout the entire room. You’ll get optimal warmth even in the coldest weather. The heat production and safety will remain consistent even when there is no electrical power in your area.

Outdoor Fireplaces

If you have an outdoor living space that you want to make more enjoyable, our Regency outdoor fireplaces will do the trick. The tranquillity that these fireplaces will give you will transform any outdoor living space from plain and boring to snug and exquisite. You will have a safe space to entertain your guests even on the dreaded cold nights. The outdoor fireplaces are designed with outdoor elements in mind. They are not susceptible to damage by those elements, and they have efficient heating. Putting one of these on your deck, patio, or garden will make your evenings delightful as you enjoy them with your loved ones.

Burners and firetables

The versatile designs are perfect for each person’s preferences. You will have multiple installation possibilities to turn your outside relaxation area into any plush shelter you desire. The fireplaces come with framing kits, which won’t need extra venting. The multiple fibered options you get with these fireplaces also come in handy with the installation. You can personalize the fireplace however you want and create memorable experiences with your guests.

Durability, versatility, customizability, and efficiency are some of the attributes of these fireplaces. Let our team help you transform your wasted outdoor space into a valuable, usable space with one of these fireplaces.

Our Products

Wood Inserts

For fireplaces that are no longer efficient or chimneys that are becoming too drafty, wood inserts are the solution. These inserts are perfect for wood-burning fireplaces and will help you save more energy as they produce cleaner air. They can be installed in open fireplaces as well, to improve the aesthetics and improve heat capacity of the fireplace.

Catalytic and non-catalytic options

You can get non-catalytic or catalytic wood inserts from our collection. The catalytic inserts are best for fireplaces that are serving as the main source of heat. Non-catalytic ones are for fireplaces that are used to supplement other heating sources. The stylish designs vary, with some being modern and others traditional. You can also get cast iron wood inserts. Whatever style you choose, you will have a befitting warranty package.

EPA certifications

The wood inserts are also EPA certified in addition to the long warranties they have. The inserts will ensure you get more heat from the fireplace as you use less wood. You will have clean air circulating in your home as you emit cleaner air into the environment. These won’t compromise the sound of burning real wood and the ambiance it creates. Invest in one and relax, knowing that you are not contributing to the detriment of the environment.

Wood Stoves

The natural fire that wood-burning stoves have can never be replaced, but most people are often concerned about the impact on the eco-system. With our Regency wood stoves, you will achieve high efficiency by using less wood while still getting sufficient heat to keep you and your loved ones warm through the night.

The EPA certifications guarantee that you will be getting more efficiency and value. With both catalytic and non-catalytic options available, you can get the convenience you deserve whether you have multiple heating systems or not. These wood stoves will be a valuable addition to your home as you get longer burns and less dangerous emissions. Having one will ensure you enjoy the heat capacity that you can only find in wood-burning fireplaces.

Style options

Apart from catalytic and non-catalytic, you can also choose hybrid catalytic, cast-iron, or steel wood stoves. These styles are suitable for various interior designs ranging from traditional to modern. The wide selection is perfect for different uses, including night-long use, supplemental use, and 24-hour use. The stoves are also suitable for year-round use. You don’t have to shy away from lighting it up on a chilly summer night.

Wood Fireplaces

Wood burning fireplaces are perfect for creating fond long-lasting memories. If you have children and you want to make their childhood memorable, one of these will suffice. One of these wood fireplaces will also help you relive the fond memories of your childhood. Regency takes it a step further by factoring in usability.

These wood fireplaces have been made to suit the busy schedules of modern daily lives. Since preparing the wood is usually the most hectic part of having a wood fireplace, these units take away the frequency with which you will have to do that. You won’t have to load the wood into the fireplace frequently. You’ll use less energy to chop up the wood and keep the fire burning, which means you’ll have more energy left to enjoy the warmth and ambiance the fire creates.

Wood fireplaces with a modern flare

You will get the original appeal of natural burning fire from these wood fireplaces, with a mixture of modern flame pictures, designs, and style. All these will give you endless comfort as you continue to use the fireplace for years to come. Enjoy the timeless glow and crackles of the natural fire with the comfortable feeling of the current styles. Any of these dynamic fireplaces will create a fascinating focal point in your room and give it the transformation you want.

Pellet Stoves

Pallet stoves are the perfect solution if you don’t want the maintenance associated with wood fireplaces and the expenses of gas fireplaces. The stoves provide the benefits usually experienced with wood and gas fireplaces, such as heat efficiency and low maintenance costs. You will save a lot of money with these appliances and get the warmth you want to make your home cozier.

You don’t need large spaces to install these stoves. You can easily put them in a corner or center, and they will get the attention of everyone in the room. The pellet stoves have not only been designed to help you warm up your home without endangering the environment; they are also stylishly designed for visual impact. Different styles exist, such as a mixture of traditional and contemporary, modern, and contemporary.

Pellet stoves for increased efficiency

Efficiency is a crucial factor with fireplaces, and these stoves guarantee that you will get that through the Environmental Protection Agency certifications. The stoves are also easier to operate, and you can find one that goes with your interior decoration style.

Built with the end-user in mind, the components of these stoves are made from the highest quality materials. They will give you value for your money. They’ll also need little to no maintenance.

Pellet Inserts

Installing a pellet insert may cost you some money, but they are more beneficial in the long-term. You will get more efficiency, which means you’ll be using less fuel and saving more money. You don’t have to wait until your monthly bills double. Get one of our pellet inserts and increase the benefits of pellet stoves as you save the environment at the same time.

The stove pellet inserts operate more silently, but they still produce the heat capacity you need to keep your room warm for as long as you want it to be. Like other Regency products, these pellet inserts are also certified by the Environmental Protection Agency. They also offer more convenience, thanks to their spacious interior that needs less loading.

The pellet inserts can with up to 95% fireplaces, including open ones. They are also available in various designs that are perfect for any décor. Some models can burn any kind of pellets, such as wood, wheat, and corn pellets. Others have adjustable hoppers that will allow you to customize it and load it according to your preference. You can use any fuel option you prefer and adjust the insert to fit your needs.

You can expect unmatched quality for these inserts. The materials have been carefully selected to ensure the appliances serve you for the longest time.

Electric Fireplaces

Electric fireplaces are the most popular, but Regency has taken their designs to a new level. The modern style and build have been combined with realistic flames that are only seen with wood fireplaces. The decorative logs and crystals add depth to the fireplaces and make the ambers more realistic than in other electric fireplaces. The main distinctive feature in these fireplaces is the Chromalight LED system that has more advanced features. You will get better visuals from the 39+ light combinations. The 3D depth and the high heat capacity will also help enhance the functionality of the fireplace.

Modern build gives you a clean finish that increases the aesthetics of the fireplace. These appliances can also be put in place easily with the wall mounts. With both the 2-sided and 3-sided models available, you can find a befitting fireplace for any corner in your house and get more viewing surface. The designs are linear, which gives you a better view of the beautiful flames when you turn on the fireplace.

Wall-mounted and built-in styles

Whether you prefer to have the fireplace built into the wall or want it to be mounted, we will make sure you get it. Talk to our experts, and we will help you figure out which of these electric fireplaces are perfect for you.

Toronto's Fireplace Store

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Google Reviews

The Fireplace Store
4.9
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Morris Lakeman
21:14 01 May 19
I am really happy with the pricing of my fireplace, most importantly after our discussion they were able to recommend the perfect fireplace for my needs. The unit was installed by Abbas installer that provided me with quality and professional service.
Phillip Pavlov
04:19 25 Apr 19
The unit was installed very well. The installation was customized to our needs, which was great. Overall excellent service. Would highly recommend them.
Татьяна Павлова
04:25 25 Apr 19
Top service! From buying to getting our fireplace installed. Well done!
Ehsan Kimiagar
01:17 01 Apr 19
You haven't seen a fireplace store like this. Check it out!
Rick Miller
23:34 03 Jun 19
Adam Fisher
02:31 24 Sep 19
Highly knowledgeable and took the time to educate us on which product options would optimize the space. Would recommend The Fireplace Store to anyone looking for superior service and high quality products.
Ray Skochelas
19:17 01 Oct 19
I contacted The Fireplace Store, regarding a problem that I was having with my gas fireplace. Even though I did not purchase my fireplace from them, they were very helpful, and answered all my questions. They also confirmed that I was getting a fair price from the company that installed my unit, and that would be doing the repair. They also suggested, that I ask my installer why the problem occurred in the first place, in an effort to prevent the same problem from happening again. Totally honest, helpful and straight-up people. Thank you again.
AizAq
16:14 03 Oct 19
Awesome experience from selection to installation. Very friendly, professional and humble people. Thank you.
Samuel Chandler
07:57 12 Oct 19
I had them install a new Kingsman VRB46N fireplace in a bedroom couple months ago. They were knowledgeable, responsive and the installer was amazing. It is a beautiful fireplace.  A few weeks later an old set of gas logs in a different part of the house from 25 years ago finally stopped working and they are replacing with new ones.  They did a thorough job of measuring and found a solution that met my budget. I highly suggest buying from this establishment.
Jeffrey Kotter
23:50 18 Oct 19
Came to clean my fireplace and replaced gas valve that previous owners left in house. Solved problems and got the job done in a very reasonable time frame(faster than quoted).
susan ginou
13:14 01 Nov 19
Very happy with the pricing, the valor gas fireplace and the quick and clean installation. Thanks to Kevin for his expertise and promptness. Also to Haytham for a top notch installation. I recommend these guys as your first call.
mohammadali moezzi
01:28 02 Nov 19
I had an issue with my fireplace, they were really helpful . Strongly suggest this site to whom that need help with the fireplace. Specially thanks Dan for his help.
Rosenda Rivas
04:42 07 Nov 19
These guys were fantastic to deal with. Originally I wanted a wood burning fireplace but my chimney did not allow it by today’s codes. So they suggested put in a stunning Valor Portrait natural gas fireplace! They were very fair in pricing and very quick to complete the job! The fireplace adds so much warmth to the room, my wife and I absolutely love it! The cats are big fans too!
Felix Holloway
23:43 23 Nov 19
We have just had a gas fireplace installed with mantle etc.  An extremely professional company with care for the customer's needs and wants being top priority.  Excellent prices, timely and clean work.  We would recommend them to anyone who asks.
Jay Carpenter
11:40 24 Nov 19
The Fireplace Store was an excellent business to deal with in all aspects of our gas fireplace renewal project. Our existing fireplace/chimney chase needed a lot of remedial work to correct it's shoddy construction by the original builder of our home. Dan spent the better part of a day repairing damage and correcting things before he was able to install our new fireplace. The resulting upcharge was reasonable. The brick layers/masons who installed the stone around the new fireplace were excellent as well. All staff were most careful and respectful of out home and property. I would not hesitate to recommend The Fireplace Store for your fireplace renovation project.
Milton Taylor
03:31 21 Dec 19
We purchased our electric fireplace because it was the one thing that was missing in our home and I finally decided to give this a try to have for Christmas and we love it! It looks so real! Gives the ambiance of a real one would.
Drew Carroll
01:58 12 Jan 20
Absolutely incredible personable experience. Kevin was amazing to work with and help guide us in a perfect direction. Highly recommend this company Thanks a million Deaner!
Margot Gibb-Clark
16:04 05 Feb 20
The Fireplace store was lovely to deal with. When I first visited, Dan knew I had a limited budget. He showed me an inexpensive unit and didn't try to up-sell me, which I appreciated.Eventually I was able to spend more and got a Valor unit which I find very attractive. The guys seemed very careful installing and then checking it was running properly and came back when I had a glitch. Thank you Zoroast.
Lynn Philpot
09:28 06 Feb 20
I just purchased a Kingsman see through from Zoroast. First of all, the showroom is outstanding - from the decor, to the product quality and quantity - they have everything. The staff were also very helpful and knowledgeable  about the product and gave handy tips to deal with maintenance. After purchasing the product, they arranged to have it delivered and assembled. After assembly, they completed a thorough check of the gas line, product and its overall setup. I am so happy with my experience. This is definitely one specialty store I would recommend to anyone!
Benjamin Diaz
15:51 25 Feb 20
I am a professional interior designer and finding this show room was a blessing for me. They have all types of fireplaces you can imagine, from wood to gas and electric, also there is an option to order a custom-build fireplace if you want something unique. The staff is very helpful and friendly which is a huge bonus. I love bringing my clients here!
Austin Smith
00:26 26 Feb 20
Very satisfied!! Took their time with us answering all our questions, not high pressure sales. Best prices and great support and service.
samantha roberts
19:50 26 May 20
Really great customer service from this store.Kevin had a wealth of knowledge to offer.Happy with the installed and finished product.Thanks,Sam Roberts
Keivan Eshghi
17:54 18 Aug 20
You are dealing with a professional team. Daniel their operation officer is an amazing person. He is very knowledgeable and explains all the details and options and answers all your questions. My wife and I are extremely happy with our purchase and highly recommend their store. Our experience with them was great. If you are in the market for a fireplace, this is the place to go and do not look any further.
Shawn Morrison
18:51 22 Aug 20
Great place for gas stoves.
Barbara S.
03:44 08 Aug 20
I am a professional interior designer and finding this show room was a blessing for me. They have all types of fireplaces you can imagine, from wood to gas and electric, also there is an option to order a custom-build fireplace if you want something unique. The staff is very helpful and friendly which is a huge bonus. I love bringing my clients here!
Tabitha Forbes
00:32 04 Aug 20
My husband and I recently purchased a gas fireplace here and we are so happy with it! We also got it with a 10% off offer.
Only Friends
20:55 13 Jun 22
From the moment I walked into their impressive showroom I knew this was the place I was going to find my dream fireplace! I was greeted by Vanessa at the front desk who has a vast knowledge of fireplaces, from their unique features to even recommending the right fireplace based on my current decor and setup of the room I was putting it into. She was incredibly warm and professional, made me feel important, valued as a customer, and spent as much time answering my questions as needed! I highly recommend this place, and definitely ask for Vanessa when you do go! You won’t be disappointed! I would give more than 5 stars if it was possible ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Alan E
02:11 31 Jul 22
Can’t be happier with the experience. Yessica went out of her way to ensure the fireplace chosen would fit in the location of our basement. The installation done by JP was nothing but professional, he was polite and courteous, cleaned up after and installed the fireplace perfectly to spec.Definitely the place to go for a fireplace.
Navid Afsharian
21:05 10 Aug 22
Friendly and knowledgeable people, beautiful showroom with a large selection on display. Great prices. What more could you want!
Andrew Smith
17:48 14 Feb 22
We had the greatest experience with our fireplace purchase. Vanessa was a pleasure to work with. She answered all of my questions right away, felt like she was a fireplace technician. The installation was scheduled within a matter of a week from date of purchase. The installers were on-time and courteous. They did such a great job with the install. They even walked us through the functionality of the fireplace. If you need a fireplace you have to buy it here. You won’t be disappointed.
Ute McIlvena
17:34 16 Dec 22
Brent is a consummate professional and we would highly recommend him for any gas fireplace repair or service. He responded promptly and arrived on time. He meticulously cleaned up the work space when he was finished his work.We had a fireplace that was looked at a year ago and found out that the logs were not placed in the same position to function properly. Brent replaced all the logs, and cleaned all the soot in between the log chambers. He told us to get new crystals and lava rocks which were missing on the both sides. The fireplace now works perfectly !
Mazen Faraj
21:35 17 Nov 22
Vanessa and Daniel from the Fireplace store have been incredibly professional and helpful! I had been looking for a fireplace for my outdoor project since the summer of this year, and I had gone to the Fireplace numerous times, asking various questions about specs, options, electric versus gas, you name it... Vanessa was very patient, as we went through multiple options of fireplaces, until we landed on one... even then, I had multiple questions about the install and how my contractors where installing the fireplace, and both Daniel and Vanessa answered all the questions and calls I was sending their way. Very professional service... something that you do not see a lot of these days... thank you Vanessa.
Sergio Simone
19:09 29 Nov 22
Three days ago my wife and I dropped into the showroom and were greeted by Vanessa, an extremely pleasant and knowledgeable representative of the company. She patiently listened and answered all of our queries. We settled on the Amantii Electric Fireplace and were given a date and time the the unit would be delivered and installed.Two gentlemen showed up 15 minutes ahead of schedule and proceeded to prep for the removal of the old unit and install the new one. I was extremely impressed by their care for my wood floors.Once completed they cleaned the area and removed every sign that they had even been there.I highly recommend this company for your fireplace needs. A pleasure to do business with them from beginning to end.
Ian B
15:57 08 Nov 22
We needed two fireplaces but had no idea what to get. Yessica, at The Fireplace Store was patient, very knowledgeable and generally great to deal with. It took us a while to decide but she stayed with us and answered our questions as we went. Then, after purchasing the two fireplaces we needed additional parts and Daniel was very fair and helpful in getting us what we needed. And pricing was solid and competitive.
aziz jassani
18:43 10 Sep 24
Fireplace Store has been exceptionally professional and helpful! I had been searching for a fireplace for my living room, and we made our purchase from them last October. When we needed service, Brett came by to check out the fireplace, and the service was outstanding. I highly recommend the Fireplace Store for their excellent customer service!
Alexia Mendez
20:11 04 Sep 24
This past weekend, I went to look for fireplaces, I got assistance with Vanessa, there was so many beautiful fireplaces to choose from! she was very knowledgeable and made my vision become a reality. I was worried that a fireplace won’t fit in my apartment and she reassured me that size will fit properly in my home. Her customer service was professional, she was very kind and funny. I will come back in the futureThank you Vanessa for your patience & time
Susan Chernenko
19:21 14 Sep 24
I deliberately selected this company to install a new fireplace system in my home. Initially the young woman was quite helpful but then after receiving a down payment everything fell apart in terms of communication. Multiple voice messages were left until I finally contacted the manager who responded once with an email. Given I was working, I requested communication the following day. I have had no return communication. I finally spoke with the initial young lady and respectfully conveyed my disappointment with the communication with her and the company. Her response was simply 'well we are talking now so lets move things forward'. This is not what I consider good customer service. Had she initially apologized for the missed communication I would have happily restored my faith. The only phone call I rec'd was asking for the remaining payment which I waited to see how long it took for them to reach out to me. I have paid in full but am still waiting for the final customized front plate. I was told it should be ready to install in 3-4 wks. It is now 7 weeks and I still have not rec'd one email explaining about the delay. Perhaps this is a one off experience, a poor saleswoman or my file has been lost. I listen to reviews but make up my own mind. As others should as well. Good luck to future customers.ADDENDUMManagement from the Fireplace store reached out to me with a lovely apology and explanation which was sincerely appreciated. Their comments sounded genuine and the token sent was appreciated. Thus I feel compelled to change my thoughts and opinion due to their response. Thank you management at The Fireplace Store:)
Brentt Maleon
18:47 10 May 24
Amazing showroom! Also got an amazing deal on a gas fireplace! Highly recommend giving them a visit!
Brad Stodden
20:50 11 May 24
Went to the fireplace store todayVanessa was very welcoming & such great energy!The showroom is stunning and have so many great ideas and I was able to purchase and pick up my fireplace same day! 10/10 thank you so much.I will recommend you to all my family & friends.
Jovana N.
18:15 11 Jul 24
Extremely happy with our purchases of fireplaces! The Fireplace Store has a super interactive showroom that makes shopping for and selecting fireplaces a breeze. The staff is also very knowledgable so you can go in there with no information and leave feeling confident in your purchase decisions.
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