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The Biggest Showroom

For Fireplaces in Toronto

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Unit 2, 535 Millway Avenue, Concord

Toronto's Fireplace Store

Step into Toronto’s largest fireplace showroom, showcasing 100 stunning displays! Since 1997, we’ve been trusted for quality and efficiency. With over 20 exclusive brands, we guarantee the best prices and service year-round.

Our wide selection of fireplaces—from sleek gas models to elegant electric varieties—creates the perfect focal point for any room. With options like Enviro and Dimplex, customization becomes effortless, whether it’s a modern linear form or a more traditional design with a detailed mantle.

Each installation is completed with comprehensive support from our friendly team, ensuring the ideal fit for every dream home. We also offer a variety of finishes, allowing you to accentuate the aesthetic of your space without compromising efficiency. These fireplaces are built with quality in mind, delivering a cozy yet energy-efficient experience.

Every product we carry is carefully chosen from trusted brands dominating the market. Explore gas and electric fireplaces with advanced features, designed to perform optimally in both small and large spaces. From traditional aesthetics to contemporary designs, we provide the right combination of style and functionality with customer satisfaction in mind.

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Toronto's Fireplace Store
What We Offer
Largest Inventory In The GTA
Largest Inventory In The GTA
Installation & Repair
Installation & Repair
Design Build Fireplaces
Design Build Fireplaces

Brands We Carry

Over 60,000 Square Feet facility with the largest fireplace selection in stock.

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From Vision To Design, To Reality

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Gas Fireplaces

Gas fireplaces are the go-to option for homeowners across Ontario, providing reliable heating with the flick of a switch. Whether it’s a cozy evening or a Toronto winter, these systems work hard to heat your space while maintaining a natural flame that rivals traditional wood fireplaces. We carry a wide selection of gas models, from premium brands like Valor and Regency, offering great options frand good service for any home setup.

Every unit is installed by our certified team, ensuring top safety standards. Suppose you are googling a fireplace store near me. In that case, our expansive 60,000-square-foot showroom showcases the variety available and allows us to stock everything you need on-site, including custom designs to match your personal style and. With custom manufacturing capabilities and in-house experts, we are your number one choice for seamless gas fireplace installation that meets all your requirements and delivers unmatched efficiency.

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Fireplace Store Gas Products
Gas Products
Fireplace Store Electric Products
Electric Products
Fireplace Store Outdoor Products
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Electric Fireplaces

A soft flicker can change the entire mood of a room. Electric fireplaces take that simple idea and elevate it with advanced technology, offering the perfect fireplace solution for modern living. They come equipped with thermostat-ready functionality, allowing you to maintain the ideal temperature without lifting a finger. With the convenience of remote controls, your new fireplace in Toronto becomes a seamless part of your daily routine, giving you warmth and style at the push of a button.

Customization is key, and we make it easy to design the fireplace that fits your home perfectly. Whether it’s flame effects, frame finishes, or size, every aspect can be personalized to meet your vision. Popular brands we carry also offer innovative features like LED flame displays and energy-efficient options. Plus, our designs fit effortlessly into any space, whether you’re upgrading or starting fresh. Electric units are clean, safe, and energy-efficient, running on as little as 1.5kW, keeping your energy bills low without sacrificing comfort.

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Best design solutions from the biggest fireplace store Toronto

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Unit 2, 535 Millway Avenue, Concord
Valor H4 Gas Fireplace Get Details
Valor H5 Gas Fireplace Get Details
Valor H6 Fireplace
Valor H6 Gas Fireplace Get Details
Valor Horizon Series Gas Fireplace Get Details
Driftwood-Fluted-Black-Liner
Valor L3 Series Linear Gas Fireplace Get Details
Valor G4 Gas Fireplace Insert
Valor G4 Gas Fireplace Insert Get Details
Heat and Glo Foundation Series Fireplace
Heat and Glo – Foundation Series – Pier Gas Fireplaces Get Details
Valor L1 2-Sided Gas Fireplace Get Details
Kingsman HBZDV4736 Fireplace
Kingsman Direct Vent Gas Fireplace HBZDV4736 Get Details
Heat And Glo Escape See-Through Gas Fireplace
Heat & Glo Escape See-Through Gas Fireplace Get Details
Heat & Glo Phoenix TrueView
Heat & Glo Phoenix TrueView Get Details
Valor Windsor Arch gas fireplace
Valor Portrait Gas Fireplace Windsor Arch Get Details
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Top 10 Gas Fireplace Frequently Asked Questions

Why Buy An Electric Fireplace Why Buy An Electric Fireplace? «
There are conditions where strict gas and wood fireplace regulations have been implemented forcing people to look at another option, which is electric fireplaces. The main advantage of an electric fireplace is that no venting needs to be installed. You can enjoy the comfort and warmth without the cost of venting or a gas line. This means that you can install and customize the fireplace virtually anywhere in your home. Simply choose a style or design that complements the rest of your space and have it installed.
What Happens If Pilot Light & Burner Keeps Switching Off What Happens If Pilot Light & Burner Keeps Switching Off? «
You may notice that the pilot light and burner of your gas fireplace can’t remain lit. This problem is usually caused by a faulty thermocouple. Thermocouples usually malfunction with time. If you have an older unit, say more than 10 years, it could be time to replace it. The other possibility is that the thermostat is not set at a high enough temperature. It could also be that the fireplace isn’t getting adequate fresh air to remain lit. This usually happens when it’s really cold and the vent termination is frozen or clogged with ice or debris. Servicing is needed to detect this kind of issue.
How Can I Safely Clean My Gas Fireplace How Can I Safely Clean My Gas Fireplace? «
A gas fireplace requires thorough cleaning and inspection at least once every year. Before you begin any cleaning, you need to turn the gas off. Start by cleaning the individual parts and then gently brush the logs of the fireplace until clean. You can use a vacuum cleaner to clean the logs and the inside of the fireplace itself. There’s a special fireplace glass cleaner that you can get from the stores to clean the fireplace glass. Don’t use the standard glass cleaners as they can react with the carbon deposits that build up inside the gas fireplace. Wipe down the inside edges of the gas fireplace with a damp cloth.
Is It Safe To Use A Gas Fireplace When Pregnant Is It Safe To Use A Gas Fireplace When Pregnant? «
Gas fireplaces are safe for the entire family. One thing you have to ensure is that the fireplace has proper ventilation and is running smoothly at all times. Avoid keeping the gas fireplace running all night. In fact, never leave the gas fireplace unattended. Even though they are designed to contain fire, accidents do happen. You also need to take the servicing schedule extremely seriously in order to minimize the risk of leaks to zero. However, refer to your doctor for an accurate recommendation on whether this is an ideal addition to your home when pregnant.
Can I Install A Gas Fireplace Outdoors Can I Install A Gas Fireplace Outdoors? «
There are some specialized gas fireplaces that can be installed in outdoor spaces. For instance, if you get a direct-vent gas fireplace, it can be a nice addition in a patio or other outdoor living areas. The good thing with a direct-vent gas fireplace is that it doesn’t require a chimney. This fireplace comes with a special vent that can be run through an exterior wall. Outdoor fireplaces also come in a range of designs and styles to complement the rest of the property’s exterior.
Is A Chimney Needed To Vent The Fireplace Is A Chimney Needed To Vent The Fireplace? «
Woodstoves and fireplaces usually need a chimney for venting. The chimney is designed in such a way that its diameter matches that of the fireplace in order to effectively vent hazardous products of combustion out of the fireplace. If you have an existing chimney, it will simply be lined with a stainless steel liner to fit the specific fireplace. However, you also have the option of buying direct vented or vent-free fireplaces. This type of fireplace doesn’t need a traditional chimney.
Why Should I Get A Gas Fireplace Why Should I Get A Gas Fireplace? «
Gas fireplaces can instantly boost the value of your home. They provide additional warmth especially in those cold months and can really help to bring down the energy costs of the home. A gas fireplace is also a more cost-effective solution for heating your home because it’s engineered to produce a fuel-efficient heat source. Other than that, gas fireplaces offer comfort and aesthetic appeal. You can instantly turn any space to your favourite living area in the home. What’s more, today’s gas fireplaces come with modern automation features, which make user experience even better.
What Should To When Choosing A Gas Fireplace What Should To When Choosing A Gas Fireplace? «
First things first, ensure the unit will work for your situation. Think of factors such as the vent type, the fuel type and location of the appliance. For instance, you’ll have two fuel options: natural gas, which is commonly used in urban areas and propane, which is ideal in rural locations since you can have an independent tank. You’ll also need to consider the range of styles available such as gas inserts, stoves, and log sets. The style you choose should depend on how much space you have for the fireplace as well as the cost of operating it.
What Are Some Signs That My Gas Fireplace Needs Servicing What Are Some Signs That My Gas Fireplace Needs Servicing? «
Gas fireplaces, like all other appliances, need proper servicing in order to run efficiently and safely in the long term. Below are some common signs that your fireplace needs maintenance:
  1. Pilot light refuses to stay lit
  2. A rotten eggs smell or hissing sound (could be a sign that there’s a gas leak)
  3. Too much soot on the glass doors (usually a sign of build-up inside the fireplace or on the outside venting).
  4. Gas fireplace switches on and off
  5. Worn out components
Is It Normal To Smell Gas After Turning On Fireplace Is It Normal To Smell Gas After Turning On Fireplace? «
At first, when you turn on your gas fireplace, you’ll smell some gas for a few seconds, this is normal. However, if the smell of gas lingers past that, it’s a sign that something could be wrong. The gas fireplace could be leaking or something more dangerous. Call an expert immediately when you experience this. Do not light anything that’s flammable even remotely. In fact, whenever you notice any strange smells on your gas fireplace, refer to an expert. Don’t attempt to inspect or repair it yourself. Turn the gas off first and get help.

Are gas fireplaces safe?

In general, gas fireplaces are safe. Most gas fireplaces designed today have the ability to shut off whenever there’s no flame burning it off. Since gas appliances have an inherent risk of fire, every appliance undergoes thorough testing to ensure that it is 100% effective and safe. Keep in mind that, these fireplaces are still a gas appliance and this means that they produce carbon monoxide, which is unsafe when it leaks. The biggest risk with gas appliances is that a leak isn’t always easy to detect. That’s why it’s highly recommended that you invest in a carbon monoxide detector in your home if you have gas appliances.

What happens if pilot light & burner keeps switching off?

You may notice that the pilot light and burner of your gas fireplace can’t remain lit. This problem is usually caused by a faulty thermocouple. Thermocouples usually malfunction with time. If you have an older unit, say more than 10 years, it could be time to replace it. The other possibility is that the thermostat is not set at a high enough temperature. It could also be that the fireplace isn’t getting adequate fresh air to remain lit. This usually happens when it’s really cold and the vent termination is frozen or clogged with ice or debris. Servicing is needed to detect this kind of issue.

How can I safely clean my gas fireplace?

A gas fireplace requires thorough cleaning and inspection at least once every year. Before you begin any cleaning, you need to turn the gas off. Start by cleaning the individual parts and then gently brush the logs of the fireplace until clean. You can use a vacuum cleaner to clean the logs and the inside of the fireplace itself. There’s a special fireplace glass cleaner that you can get from the stores to clean the fireplace glass. Don’t use the standard glass cleaners as they can react with the carbon deposits that build up inside the gas fireplace. Wipe down the inside edges of the gas fireplace with a damp cloth.

Is it safe to use a gas fireplace when pregnant?

Gas fireplaces are safe for the entire family. One thing you have to ensure is that the fireplace has proper ventilation and is running smoothly at all times. Avoid keeping the gas fireplace running all night. In fact, never leave the gas fireplace unattended. Even though they are designed to contain fire, accidents do happen. You also need to take the servicing schedule extremely seriously in order to minimize the risk of leaks to zero. However, refer to your doctor for an accurate recommendation on whether this is an ideal addition to your home when pregnant.

Can I install a gas fireplace outdoors?

There are some specialized gas fireplaces that can be installed in outdoor spaces. For instance, if you get a direct-vent gas fireplace, it can be a nice addition in a patio or other outdoor living areas. The good thing with a direct-vent gas fireplace is that it doesn’t require a chimney. This fireplace comes with a special vent that can be run through an exterior wall. Outdoor fireplaces also come in a range of designs and styles to complement the rest of the property’s exterior. 

Is a chimney needed to vent the fireplace?

Woodstoves and fireplaces usually need a chimney for venting. The chimney is designed in such a way that its diameter matches that of the fireplace in order to effectively vent hazardous products of combustion out of the fireplace. If you have an existing chimney, it will simply be lined with a stainless steel liner to fit the specific fireplace. However, you also have the option of buying direct vented or vent-free fireplaces. This type of fireplace doesn’t need a traditional chimney.

Why should I get a gas fireplace?

Gas fireplaces can instantly boost the value of your home. They provide additional warmth especially in those cold months and can really help to bring down the energy costs of the home. A gas fireplace is also a more cost-effective solution for heating your home because it’s engineered to produce a fuel-efficient heat source. Other than that, gas fireplaces offer comfort and aesthetic appeal. You can instantly turn any space to your favourite living area in the home. What’s more, today’s gas fireplaces come with modern automation features, which make user experience even better.

What should to when choosing a gas fireplace?

First things first, ensure the unit will work for your situation. Think of factors such as the vent type, the fuel type and location of the appliance. For instance, you’ll have two fuel options: natural gas, which is commonly used in urban areas and propane, which is ideal in rural locations since you can have an independent tank. You’ll also need to consider the range of styles available such as gas inserts, stoves, and log sets. The style you choose should depend on how much space you have for the fireplace as well as the cost of operating it.

What are some signs that my gas fireplace needs servicing?

Gas fireplaces, like all other appliances, need proper servicing in order to run efficiently and safely in the long term. Below are some common signs that your fireplace needs maintenance:

1. Pilot light refuses to stay lit

2. A rotten eggs smell or hissing sound (could be a sign that there’s a gas leak)

3. Too much soot on the glass doors (usually a sign of build-up inside the fireplace or on the outside venting).

4. Gas fireplace switches on and off

5. Worn out components

Is it normal to smell gas after turning on fireplace?

At first, when you turn on your gas fireplace, you’ll smell some gas for a few seconds, this is normal. However, if the smell of gas lingers past that, it’s a sign that something could be wrong. The gas fireplace could be leaking or something more dangerous. Call an expert immediately when you experience this. Do not light anything that’s flammable even remotely. In fact, whenever you notice any strange smells on your gas fireplace, refer to an expert. Don’t attempt to inspect or repair it yourself. Turn the gas off first and get help.

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Google Reviews - The Fireplace Store

The Fireplace Store
4.9
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Morris Lakeman
21:14 01 May 19
I am really happy with the pricing of my fireplace, most importantly after our discussion they were able to recommend the perfect fireplace for my needs. The unit was installed by Abbas installer that provided me with quality and professional service.
Phillip Pavlov
04:19 25 Apr 19
The unit was installed very well. The installation was customized to our needs, which was great. Overall excellent service. Would highly recommend them.
Татьяна Павлова
04:25 25 Apr 19
Top service! From buying to getting our fireplace installed. Well done!
Ehsan Kimiagar
01:17 01 Apr 19
You haven't seen a fireplace store like this. Check it out!
Rick Miller
23:34 03 Jun 19
Adam Fisher
02:31 24 Sep 19
Highly knowledgeable and took the time to educate us on which product options would optimize the space. Would recommend The Fireplace Store to anyone looking for superior service and high quality products.
Ray Skochelas
19:17 01 Oct 19
I contacted The Fireplace Store, regarding a problem that I was having with my gas fireplace. Even though I did not purchase my fireplace from them, they were very helpful, and answered all my questions. They also confirmed that I was getting a fair price from the company that installed my unit, and that would be doing the repair. They also suggested, that I ask my installer why the problem occurred in the first place, in an effort to prevent the same problem from happening again. Totally honest, helpful and straight-up people. Thank you again.
AizAq
16:14 03 Oct 19
Awesome experience from selection to installation. Very friendly, professional and humble people. Thank you.
Samuel Chandler
07:57 12 Oct 19
I had them install a new Kingsman VRB46N fireplace in a bedroom couple months ago. They were knowledgeable, responsive and the installer was amazing. It is a beautiful fireplace.  A few weeks later an old set of gas logs in a different part of the house from 25 years ago finally stopped working and they are replacing with new ones.  They did a thorough job of measuring and found a solution that met my budget. I highly suggest buying from this establishment.
Jeffrey Kotter
23:50 18 Oct 19
Came to clean my fireplace and replaced gas valve that previous owners left in house. Solved problems and got the job done in a very reasonable time frame(faster than quoted).
susan ginou
13:14 01 Nov 19
Very happy with the pricing, the valor gas fireplace and the quick and clean installation. Thanks to Kevin for his expertise and promptness. Also to Haytham for a top notch installation. I recommend these guys as your first call.
mohammadali moezzi
01:28 02 Nov 19
I had an issue with my fireplace, they were really helpful . Strongly suggest this site to whom that need help with the fireplace. Specially thanks Dan for his help.
Rosenda Rivas
04:42 07 Nov 19
These guys were fantastic to deal with. Originally I wanted a wood burning fireplace but my chimney did not allow it by today’s codes. So they suggested put in a stunning Valor Portrait natural gas fireplace! They were very fair in pricing and very quick to complete the job! The fireplace adds so much warmth to the room, my wife and I absolutely love it! The cats are big fans too!
Felix Holloway
23:43 23 Nov 19
We have just had a gas fireplace installed with mantle etc.  An extremely professional company with care for the customer's needs and wants being top priority.  Excellent prices, timely and clean work.  We would recommend them to anyone who asks.
Jay Carpenter
11:40 24 Nov 19
The Fireplace Store was an excellent business to deal with in all aspects of our gas fireplace renewal project. Our existing fireplace/chimney chase needed a lot of remedial work to correct it's shoddy construction by the original builder of our home. Dan spent the better part of a day repairing damage and correcting things before he was able to install our new fireplace. The resulting upcharge was reasonable. The brick layers/masons who installed the stone around the new fireplace were excellent as well. All staff were most careful and respectful of out home and property. I would not hesitate to recommend The Fireplace Store for your fireplace renovation project.
Milton Taylor
03:31 21 Dec 19
We purchased our electric fireplace because it was the one thing that was missing in our home and I finally decided to give this a try to have for Christmas and we love it! It looks so real! Gives the ambiance of a real one would.
Drew Carroll
01:58 12 Jan 20
Absolutely incredible personable experience. Kevin was amazing to work with and help guide us in a perfect direction. Highly recommend this company Thanks a million Deaner!
Margot Gibb-Clark
16:04 05 Feb 20
The Fireplace store was lovely to deal with. When I first visited, Dan knew I had a limited budget. He showed me an inexpensive unit and didn't try to up-sell me, which I appreciated.Eventually I was able to spend more and got a Valor unit which I find very attractive. The guys seemed very careful installing and then checking it was running properly and came back when I had a glitch. Thank you Zoroast.
Lynn Philpot
09:28 06 Feb 20
I just purchased a Kingsman see through from Zoroast. First of all, the showroom is outstanding - from the decor, to the product quality and quantity - they have everything. The staff were also very helpful and knowledgeable  about the product and gave handy tips to deal with maintenance. After purchasing the product, they arranged to have it delivered and assembled. After assembly, they completed a thorough check of the gas line, product and its overall setup. I am so happy with my experience. This is definitely one specialty store I would recommend to anyone!
Benjamin Diaz
15:51 25 Feb 20
I am a professional interior designer and finding this show room was a blessing for me. They have all types of fireplaces you can imagine, from wood to gas and electric, also there is an option to order a custom-build fireplace if you want something unique. The staff is very helpful and friendly which is a huge bonus. I love bringing my clients here!
Austin Smith
00:26 26 Feb 20
Very satisfied!! Took their time with us answering all our questions, not high pressure sales. Best prices and great support and service.
samantha roberts
19:50 26 May 20
Really great customer service from this store.Kevin had a wealth of knowledge to offer.Happy with the installed and finished product.Thanks,Sam Roberts
Keivan Eshghi
17:54 18 Aug 20
You are dealing with a professional team. Daniel their operation officer is an amazing person. He is very knowledgeable and explains all the details and options and answers all your questions. My wife and I are extremely happy with our purchase and highly recommend their store. Our experience with them was great. If you are in the market for a fireplace, this is the place to go and do not look any further.
Shawn Morrison
18:51 22 Aug 20
Great place for gas stoves.
Barbara S.
03:44 08 Aug 20
I am a professional interior designer and finding this show room was a blessing for me. They have all types of fireplaces you can imagine, from wood to gas and electric, also there is an option to order a custom-build fireplace if you want something unique. The staff is very helpful and friendly which is a huge bonus. I love bringing my clients here!
Tabitha Forbes
00:32 04 Aug 20
My husband and I recently purchased a gas fireplace here and we are so happy with it! We also got it with a 10% off offer.
Only Friends
20:55 13 Jun 22
From the moment I walked into their impressive showroom I knew this was the place I was going to find my dream fireplace! I was greeted by Vanessa at the front desk who has a vast knowledge of fireplaces, from their unique features to even recommending the right fireplace based on my current decor and setup of the room I was putting it into. She was incredibly warm and professional, made me feel important, valued as a customer, and spent as much time answering my questions as needed! I highly recommend this place, and definitely ask for Vanessa when you do go! You won’t be disappointed! I would give more than 5 stars if it was possible ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Alan E
02:11 31 Jul 22
Can’t be happier with the experience. Yessica went out of her way to ensure the fireplace chosen would fit in the location of our basement. The installation done by JP was nothing but professional, he was polite and courteous, cleaned up after and installed the fireplace perfectly to spec.Definitely the place to go for a fireplace.
Navid Afsharian
21:05 10 Aug 22
Friendly and knowledgeable people, beautiful showroom with a large selection on display. Great prices. What more could you want!
Andrew Smith
17:48 14 Feb 22
We had the greatest experience with our fireplace purchase. Vanessa was a pleasure to work with. She answered all of my questions right away, felt like she was a fireplace technician. The installation was scheduled within a matter of a week from date of purchase. The installers were on-time and courteous. They did such a great job with the install. They even walked us through the functionality of the fireplace. If you need a fireplace you have to buy it here. You won’t be disappointed.
Ute McIlvena
17:34 16 Dec 22
Brent is a consummate professional and we would highly recommend him for any gas fireplace repair or service. He responded promptly and arrived on time. He meticulously cleaned up the work space when he was finished his work.We had a fireplace that was looked at a year ago and found out that the logs were not placed in the same position to function properly. Brent replaced all the logs, and cleaned all the soot in between the log chambers. He told us to get new crystals and lava rocks which were missing on the both sides. The fireplace now works perfectly !
Mazen Faraj
21:35 17 Nov 22
Vanessa and Daniel from the Fireplace store have been incredibly professional and helpful! I had been looking for a fireplace for my outdoor project since the summer of this year, and I had gone to the Fireplace numerous times, asking various questions about specs, options, electric versus gas, you name it... Vanessa was very patient, as we went through multiple options of fireplaces, until we landed on one... even then, I had multiple questions about the install and how my contractors where installing the fireplace, and both Daniel and Vanessa answered all the questions and calls I was sending their way. Very professional service... something that you do not see a lot of these days... thank you Vanessa.
Sergio Simone
19:09 29 Nov 22
Three days ago my wife and I dropped into the showroom and were greeted by Vanessa, an extremely pleasant and knowledgeable representative of the company. She patiently listened and answered all of our queries. We settled on the Amantii Electric Fireplace and were given a date and time the the unit would be delivered and installed.Two gentlemen showed up 15 minutes ahead of schedule and proceeded to prep for the removal of the old unit and install the new one. I was extremely impressed by their care for my wood floors.Once completed they cleaned the area and removed every sign that they had even been there.I highly recommend this company for your fireplace needs. A pleasure to do business with them from beginning to end.
Ian B
15:57 08 Nov 22
We needed two fireplaces but had no idea what to get. Yessica, at The Fireplace Store was patient, very knowledgeable and generally great to deal with. It took us a while to decide but she stayed with us and answered our questions as we went. Then, after purchasing the two fireplaces we needed additional parts and Daniel was very fair and helpful in getting us what we needed. And pricing was solid and competitive.
aziz jassani
18:43 10 Sep 24
Fireplace Store has been exceptionally professional and helpful! I had been searching for a fireplace for my living room, and we made our purchase from them last October. When we needed service, Brett came by to check out the fireplace, and the service was outstanding. I highly recommend the Fireplace Store for their excellent customer service!
Alexia Mendez
20:11 04 Sep 24
This past weekend, I went to look for fireplaces, I got assistance with Vanessa, there was so many beautiful fireplaces to choose from! she was very knowledgeable and made my vision become a reality. I was worried that a fireplace won’t fit in my apartment and she reassured me that size will fit properly in my home. Her customer service was professional, she was very kind and funny. I will come back in the futureThank you Vanessa for your patience & time
Susan Chernenko
19:21 14 Sep 24
I deliberately selected this company to install a new fireplace system in my home. Initially the young woman was quite helpful but then after receiving a down payment everything fell apart in terms of communication. Multiple voice messages were left until I finally contacted the manager who responded once with an email. Given I was working, I requested communication the following day. I have had no return communication. I finally spoke with the initial young lady and respectfully conveyed my disappointment with the communication with her and the company. Her response was simply 'well we are talking now so lets move things forward'. This is not what I consider good customer service. Had she initially apologized for the missed communication I would have happily restored my faith. The only phone call I rec'd was asking for the remaining payment which I waited to see how long it took for them to reach out to me. I have paid in full but am still waiting for the final customized front plate. I was told it should be ready to install in 3-4 wks. It is now 7 weeks and I still have not rec'd one email explaining about the delay. Perhaps this is a one off experience, a poor saleswoman or my file has been lost. I listen to reviews but make up my own mind. As others should as well. Good luck to future customers.ADDENDUMManagement from the Fireplace store reached out to me with a lovely apology and explanation which was sincerely appreciated. Their comments sounded genuine and the token sent was appreciated. Thus I feel compelled to change my thoughts and opinion due to their response. Thank you management at The Fireplace Store:)
Brentt Maleon
18:47 10 May 24
Amazing showroom! Also got an amazing deal on a gas fireplace! Highly recommend giving them a visit!
Brad Stodden
20:50 11 May 24
Went to the fireplace store todayVanessa was very welcoming & such great energy!The showroom is stunning and have so many great ideas and I was able to purchase and pick up my fireplace same day! 10/10 thank you so much.I will recommend you to all my family & friends.
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